Privacy Policy
Last Updated: March 27, 2026
SoulBridge is an AI-powered pet memorial application. We collect minimal data necessary to provide our services and are committed to protecting your privacy and the cherished memories you share with us.
1. Introduction
Welcome to SoulBridge: Pet Rainbow Bridge. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. We understand the deeply personal nature of the memories you share with us and treat your data with the utmost care and respect.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Authentication data (via Apple Sign-In or Google Sign-In)
- Display name (optional)
- Email address (for account recovery and communications)
2.2 Pet Information
To create your pet's digital companion, we collect:
- Pet name, type, gender, and age
- Pet photos (front photo and optional full-body photos)
- Your relationship title (e.g., Mom, Dad, Friend)
- Memories and personality details you share through letters
2.3 Usage Data
We automatically collect certain information about your device and usage:
- Device type, operating system, and version
- App usage patterns and interaction data
- Crash reports and performance data
- Language and region settings
2.4 Payment Information
For subscription and in-app purchases:
- Subscription status and plan type
- Purchase history (processed through Apple App Store / Google Play Store)
- We do NOT directly collect or store your credit card or payment details
3. App Permissions
SoulBridge requests the following device permissions to enhance your experience:
| Permission | Purpose |
|---|---|
| Location (When In Use) | To provide local weather information that your pet references in their letters, creating a more personal and connected experience. |
| Health / Step Count | To access your daily step count, which your pet may reference in their letters (e.g., "I noticed you walked a lot today!"), creating meaningful connections to your daily life. |
| Push Notifications (FCM) | To deliver timely notifications when your pet sends you a new letter or postcard, ensuring you never miss a message from them. |
| Photo Library | To upload pet photos during profile creation and gift photos in the Memory Gift Studio. |
| Camera (Optional) | To take new photos of gifts or items you'd like to share with your pet. |
All permissions are optional. You can deny any permission and still use the core features of SoulBridge, though some personalized content may be limited.
4. How We Use Your Information
We use the collected information to:
- Generate personalized AI-powered letters and postcards from your pet
- Build and maintain your pet's unique personality and memory profile
- Process subscriptions and in-app purchases
- Send push notifications for new letters and postcards
- Improve our AI models and application performance
- Provide customer support and respond to inquiries
- Comply with legal obligations
5. Information Sharing
We do not sell your personal information. We may share data with:
- Cloud service providers (for secure data storage and AI processing)
- Payment processors (Apple/Google for subscription management)
- Analytics services (anonymized usage data for app improvement)
- Law enforcement (only when required by law)
6. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. Your pet's memories and your personal letters are encrypted and stored securely.
7. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will permanently remove your personal data, pet profiles, letters, and postcards within 30 days. Some anonymized data may be retained for analytics purposes.
8. Your Rights
Depending on your location, you may have the following rights:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and all associated data
- Opt out of marketing communications
- Data portability
- Withdraw consent for optional permissions
9. Children's Privacy
SoulBridge is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or via email. Your continued use of SoulBridge after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
soulbridge@mail.cognme.com